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Perspectives & Advice

Practical takes on product operations, program management, and organizational effectiveness.

AI Governance • Product Operations

The Four Guardrails: How to Stop an AI Pipeline From Hallucinating

"Add human review" and "use structured JSON" don't solve hallucination compounding. Four structural patterns that do, proven in a real, running nine-tool AI-native product pipeline, not proposed in theory.

Is it Safe to Use AI? A Submarine Commander vs. YOLO Mode

The Marquet Leader-Leader model applied to AI governance in product teams: how to build the human oversight layer that keeps agentic workflows from going off the rails.

Product Operations

Visualizing Product Management Roles and AI-related Operations Gaps

The PM job family has always operated along a diagonal from upper-right strategy to lower-left implementation. AI is making two long-standing gaps in technical strategy and customer feedback velocity impossible to ignore.

Agile Practices • Whitepaper

Write It Right: How One Team Cut PI Planning Time by 71% by Fixing Story Writing First

A nine-month transformation at Delta Dental produced four measurable outcomes: PI Planning reduced from 3.5 days to 2.5, missing dependencies eliminated entirely, unplanned work down 90%, and 100% of stories complete before work starts.

April 2025 • Co-authored with Tanya Jones and Karen Benbow

More perspectives coming soon