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Target Architecture · Agentic Product Operations

What would be required to turn the prototype
into an operating system.

The working nine-step browser toolchain is shown at the center of this diagram (highlighted below). The surrounding data sources, MCP services, scheduled agents, authenticated human gates, observability, and system write-backs describe a target architecture. Unless a node is explicitly marked working prototype, it should not be interpreted as implemented. Click any node to learn more.

How to read this diagram — every node should display one of four status labels
Working prototype: implemented and testable on this site. Fixture-backed: implemented with fictional local records rather than a live source. Designed, not built: architectural proposal. In development: partially implemented but not ready for evaluation.
The solid center path represents the current browser workflow. Connections outside that path represent the capabilities that would be required for a production agentic Product Operations system.
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ENTERPRISE DATA data sources MCP LAYER ◀ TOOLCHAIN IN TOOLS TOOLCHAIN ▶ OUT AGENTS & HITL ARTIFACT ALIGNMENT outputs ★ THE TOOLCHAIN — REAL, BUILT, 01 → 09 same-origin localStorage handoffs, not conceptual Customer interviews Qual research · JTBD Usage analytics Telemetry · funnels Support tickets Zendesk · Intercom Sales transcripts Gong · call notes Market research Competitive · trends Stakeholder input Priorities · constraints Product backlog Existing requests Org strategy / OKRs Vision · annual goals Financial targets ROI · budget Delivery metrics Velocity · DORA Team retros Process health NPS / CSAT Satisfaction signals Win / loss data CRM · deal outcomes Competitive signals Crayon · G2 · job posts Regulatory signals Compliance · policy updates Team health surveys Engagement · capacity Internal comms Slack · Teams channels ITSM / incidents ServiceNow · PagerDuty Research ingest MCP a">Interviews · surveys → structured MCP SERVER Signal aggregator MCP Zendesk · Gong · analytics MCP SERVER Intake source MCP Jira · Linear · backlog sync MCP SERVER Strategy context MCP OKRs · planning docs · wiki MCP SERVER Metrics MCP DataDog · Mixpanel · GA4 MCP SERVER Audit log MCP All agent decisions logged GOVERNANCE · MCP CRM / sales MCP Salesforce · HubSpot · deals MCP SERVER Competitive intel MCP Crayon · Klue · web scrape MCP SERVER Comms MCP Slack · Teams · signal mining MCP SERVER ITSM MCP ServiceNow · PagerDuty MCP SERVER 01 · DISCOVER Persona generator JTBD + segment synthesis TOOL · CLAUDE API seed input Persona 02 · MAP Journey map builder Touchpoints · pain · moments TOOL · CLIENT-SIDE Persona Opp. seeds 03 · PORTFOLIO TRADEOFF Initiative Intake Triage · JTBD · D/F/V · RICE TOOL · AGENTIC · CLAUDE API Opp. seeds Epics 04 · JUSTIFY Business case gen. ROI · risk · inaction cost TOOL · CLAUDE API Epics Biz Cases 05 · RANK Epic Prioritizer WSJF + RICE, editable weights TOOL · CLAUDE API Biz Cases Ranking 06 · SCHEDULE Roadmap & Milestones Release windows, funded first TOOL · CLIENT-SIDE Ranking ★ Roadmap 07 · SPEC Business Documents BRD: requirements + exec pkg TOOL · CLAUDE API Roadmap ★ BRD 08 · PLAN Backlog Builder Features, stories, sec/UAT, docs TOOL · CLAUDE API ★ BRD ★ Backlog 09 · DELIVER Sprint Planner MVP scope, sprints, RAID log TOOL · CLAUDE API ★ Backlog ★ Jira CSV terminal: no further handoff Jira write-back MCP WRITE · RECOMMENDED, NOT BUILT OFF-CHAIN BY DESIGN MEASURE Product ops radar Health · gaps · dim. scoring TOOL · CLIENT-SIDE · IN DEV ⟳ Signal synthesis Clusters themes · weekly delta AGENT · SCHEDULED ✋ Strategic review PM ratifies opportunity map HUMAN IN THE LOOP ⟳ Case enrichment Merges signal + financials AGENT ✋ Case approval Sponsor sign-off required HUMAN IN THE LOOP ⟳ Intake chain 4-step agentic pipeline AGENT · SEQUENTIAL ✋ Intake review PM + stakeholders sign off HUMAN IN THE LOOP Policy enforcement Access · credentials · scope GOVERNANCE Opportunity map Ranked pain clusters OUTPUT Approved biz case Funded · signed OUTPUT Feature brief RICE · assumptions OUTPUT ✋ Review gates Arch · sec · business 3× HITL PARALLEL Hoshin Kanri + V2MOM ENTERPRISE ALIGNMENT TOOL Strategy cascade Hoshin · V2MOM OUTPUT Ops health report Radar · gaps · recs OUTPUT ⟳ Win/loss synthesis Patterns · theme clustering AGENT · TRIGGERED ⟳ Competitive monitor Weekly delta · gap alerts AGENT · SCHEDULED ⟳ Retro summarizer Sprint health · action items AGENT · ON-DEMAND ⟳ Release notes drafter Commits → audience-scoped notes AGENT · TRIGGERED ON DEPLOY ⟳ ROI validation agent 30 / 60 / 90-day telemetry checks AGENT · SCHEDULED POST-DEPLOY Win/loss report Patterns · deal themes OUTPUT Competitive brief Gaps · positioning delta OUTPUT Retro summary Health · action items OUTPUT Release notes PM · sales · customer scoped OUTPUT Regulatory impact Compliance · risk flags OUTPUT · GOVERNANCE Stakeholder comms Roadmap · update briefs OUTPUT POST-RELEASE VALIDATION ROI HYPOTHESIS TEST Telemetry monitor Verify / deny post-release ROI claims from biz case OUTPUT · CONTINUOUS
Trust & Governance
A cross-cutting concern that applies across every layer of the diagram above: not a separate column, but a foundation every node depends on.
Identity & Access
Identity
Access control
Credentials
Policy & Scope
Policy enforcement
Scope limits
Observability & Audit
Audit trail
Agent observability
Cost governance
Lifecycle & Versioning
Model lifecycle
Schema versioning
Illustrative target-state decision log
ILLUSTRATIVE · Not live
What this is

The entries below show the kinds of events a production observability service could record: agent identity, input sources, model and schema versions, warnings, policy blocks, human decisions, cost, and downstream actions. They are illustrative examples, not live events emitted by the current prototype.

Why this would matter

A decision log would allow reviewers to reconstruct what an agent did, what evidence it used, which checks ran, what was changed by a person, and why the workflow continued or stopped. Building that capability would require a persistent service, authenticated identities, policy enforcement, and a defined audit schema. Those capabilities are not present today.

Hypothetical PM-specific benefits, once built
  • Retrospective review: "Why did the intake chain recommend REJECT for this feature?": the log shows every step and every input.
  • Stakeholder accountability: Named HITL sign-offs are recorded with timestamps, not just implied by an email chain.
  • Quality signals: WARN entries flag AI outputs that need PM attention before flowing downstream, catching low-confidence claims before they reach a sponsor.
  • Audit readiness: Every approved business case, signed intake output, and gate decision is timestamped and attributable to a named person.
  • Cost visibility: Token spend per agent run is tracked: AI operational costs become visible, budget-able, and attributable to the team or feature that incurred them.
Sample log entries — illustrative of actual output from a connected system
09:14:02 Signal synthesis Weekly delta complete — 3 new themes surfaced, 1 trending down. Persona refresh recommended. OK
09:14:08 Research ingest MCP 4 Dovetail transcripts ingested — 12 themes extracted, 2 contradict existing persona assumptions WARN
09:15:33 Intake chain — step 2 JTBD frame produced — pipeline paused, awaiting PM review before assumption mapping proceeds HITL
09:22:11 Case enrichment Financial claim slide 4 low-confidence — benchmark data 14 months old. PM should verify before sponsor review. WARN
09:22:14 Audit log MCP Case enrichment run logged — model: claude-sonnet-4-6 · tokens: 1,840 · caller: rob.dull@co.com OK
09:31:05 Policy enforcement Jira write-back BLOCKED for feature #1042 — no signed business case approval record found in audit log BLOCKED
09:44:17 Win/loss synthesis 14 deals analysed — top loss theme: "missing SSO support" (6/14). Opportunity map flag raised. OK
10:02:50 ROI validation agent Feature #1031 · 30-day check — conversion claim CONFIRMED (+4.2% vs +3% predicted) · ticket reduction claim REFUTED (volume unchanged) PARTIAL
10:15:00 Strategic review gate Opportunity map ratified — rob.dull@co.com · Q2 cycle unlocked · next business case generation window open HITL · SIGNED
Human-in-the-loop gates The diagram identifies places where human review would be appropriate: opportunity framing, initiative and assumption review, business-case approval, funding decision, architecture/security/business requirements review, delivery-plan ownership, and production-system write-back. In the current prototype, these are recommended review points in a human-operated workflow. They are not authenticated approvals, electronic signatures, or audit records.
Feedback loops (the ↻ toggle above) The target architecture includes post-release feedback loops because producing a backlog is not the end of Product Management: a mature system would need to compare predicted benefits with observed outcomes and route new evidence back into prioritization. The proposed loops: support and usage-signal updates, win/loss synthesis, competitive and regulatory change detection, retrospective themes, release communications, and 30-, 60-, and 90-day outcome checks. These are architectural hypotheses; their value, cadence, ownership, and governance would need to be validated before implementation.
The design question This diagram is not evidence that the full system exists. It is evidence of the operating-model questions the prototype is intended to explore: What context must survive each decision? Which actions may be delegated? Which conditions should be deterministic? Where must a human exercise accountable judgment? What evidence must be retained? What should cause the system to stop? How should post-release evidence challenge the original investment case?

Each tool works today.
The rest is target architecture.

This network diagram shows the full target architecture (data sources, MCP connections, agents, HITL gates, and outputs) that a mature version of this system would need. The AI ProdOps overview explains where the working prototype sits on that path, and what separates AI-assisted drafting from a truly agentic operating system.